Refund policy

At Curvez by Cheekz, we want you to feel confident about your purchase. Please review our return and refund policy before placing your order.

Returns

We accept eligible return requests within 14 days of delivery.

To qualify for a return, merchandise must be:

Unworn, unused, and unwashed
In its original condition
Free from stains, odors, damage, or signs of wear
Returned with original tags and packaging, when applicable

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

For health, hygiene, safety, and customization reasons, the following items are final sale and cannot be returned or exchanged:

Personalized or custom-made products
Skin care and body care products
Soaps, oils, body washes, and similar personal-care products
Opened, used, or tested personal-care items
Intimate or personal-use products
Clearance and final-sale merchandise
Gift cards

Please carefully review personalization details, spelling, sizing, colors, and product options before submitting a custom order.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact Curvez by Cheekz within 3 days of delivery. Include your order number and clear photographs of the item and packaging.

Once reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Original shipping charges are non-refundable, except when the return results from an error by Curvez by Cheekz.

Exchanges

Eligible merchandise may be exchanged based on product availability. Customers are responsible for applicable return and reshipping costs unless the exchange is necessary because we sent an incorrect or defective item.

Because many Curvez by Cheekz products are customized or produced in limited quantities, we cannot guarantee that the same size, color, or design will be available for an exchange.

ORDER CANCELLATIONS

Orders may be canceled within 1 hour of purchase.

If you need to cancel your order, please contact Curvez by Cheekz as soon as possible and provide your name and order number.

After the 1-hour cancellation window, orders may begin processing and cannot be canceled or modified.

Personalized and custom orders cannot be canceled once production has begun, even if production begins within the 1-hour cancellation window.

Approved cancellations will be refunded to the original payment method. Processing times for refunds may vary depending on your bank or payment provider.