FREQUENTLY ASKED QUESTIONS
Welcome to the Curvez by Cheekz FAQ. Below you'll find answers to common questions about ordering, shipping, personalization, returns, and our products.
ORDERS
How do I know my order was received?
After placing your order, you should receive an order confirmation at the email address provided during checkout. Please review your confirmation carefully to make sure your order information is correct.
Can I change my order after placing it?
Please contact us as soon as possible if you need to request a change.
We cannot guarantee changes once an order has entered processing or production. This is especially important for personalized and custom-made products.
Can I cancel my order?
Cancellation requests must be submitted within 1 hour of purchase.
Personalized and custom orders cannot be canceled once production has begun, even if production begins within the 1-hour cancellation window.
To request a cancellation, contact management@curvezbycheekz.com and include your name and order number.
SHIPPING & DELIVERY
How long does it take to process my order?
Please allow up to 5 business days for order processing. Business days do not include weekends or holidays.
Personalized, custom-made, or specialty products may require additional preparation time.
How long does shipping take?
Shipping times vary depending on the product, destination, carrier, and other factors. Please allow approximately 5β20 days for shipping after applicable processing.
Will I receive tracking information?
When tracking information is available, it will be sent to the email address associated with your order.
Please allow time for the shipping carrier to update tracking information after your package has been accepted.
What if my package is delayed?
Shipping carriers may experience delays caused by weather, customs, transportation disruptions, high shipping volumes, or other circumstances outside the control of Curvez by Cheekz.
Once an order has been transferred to the shipping carrier, delivery times are subject to the carrier's operations.
What if I entered the wrong shipping address?
Please contact us immediately at management@curvezbycheekz.com.
We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Customers are responsible for providing a complete and accurate shipping address during checkout.
RETURNS & REFUNDS
What is your return policy?
Eligible merchandise may be returned within 14 days of delivery.
Items must be unworn, unused, unwashed, in their original condition, and free from stains, odors, damage, or signs of wear. Original tags and packaging should also be included when applicable.
Please contact us before returning merchandise. Returns sent without prior authorization may not be accepted.
Are any products final sale?
Yes. For health, hygiene, safety, and customization reasons, certain products are final sale.
These include:
- Personalized or custom-made products
- Skin care and body care products
- Soaps, oils, body washes, and similar personal-care products
- Opened, used, or tested personal-care items
- Clearance and final-sale merchandise
- Gift cards
Who pays for return shipping?
Customers are responsible for applicable return shipping costs unless the return is necessary because Curvez by Cheekz sent an incorrect, damaged, or defective item.
Original shipping charges are generally non-refundable.
When will I receive my refund?
Once an approved return has been received and inspected, you will be notified of the status of your refund.
Approved refunds are issued to the original payment method. Additional processing time may be required by your bank or payment provider before the refund appears in your account.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
What should I do if there is a problem with my order?
Please contact management@curvezbycheekz.com as soon as possible.
Include your full name, order number, a description of the problem, and clear photographs of the item and packaging when applicable.
We will review the information and provide the appropriate next steps.
PERSONALIZED & CUSTOM PRODUCTS
Can I personalize certain products?
Yes. Select Curvez by Cheekz products offer personalization or customization options.
Available options will be listed on the individual product page.
What should I check before submitting a personalized order?
Please carefully review all names, spelling, sizes, colors, designs, and personalization instructions before submitting your order.
Personalized products are created according to the information submitted with your order.
Can personalized items be returned?
Personalized and custom-made products are generally final sale and cannot be returned or exchanged, except when an item is defective, damaged, or Curvez by Cheekz made an error in fulfilling the order.
SKIN & BODY CARE
Are skin and body care products returnable?
For hygiene and safety reasons, skin care, body care, soaps, oils, body washes, and similar personal-care products are final sale and cannot be returned or exchanged.
If you receive an incorrect, damaged, or defective product, please contact us.
Should I review the ingredients before using a product?
Yes. Customers should review the product information and ingredients before use, particularly if they have known sensitivities or allergies.
Discontinue use if irritation occurs.
PRODUCT INFORMATION
Will the product look exactly like the picture?
We make reasonable efforts to display our products accurately. However, colors may appear slightly different depending on screen settings, lighting, photography, materials, or manufacturing variations.
Handmade and customized products may also have minor variations that make each item unique.
How do I choose the correct size?
Please review the sizing information provided on the individual product page before ordering.
Sizing can vary between products and manufacturers, so we recommend checking the specific product information rather than relying only on your usual size.
PAYMENTS
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment services currently available through our store.
CONTACT US
I still have a question. How can I contact Curvez by Cheekz?
We're happy to help.
Curvez by Cheekz
Email: management@curvezbycheekz.com
Website: Curvezbycheekz.com
Please allow approximately 1β2 business days for a response. Messages received on weekends or holidays may be answered on the next business day.
For order-related questions, please include your name and order number so we can assist you more efficiently.